Booking Conditions & Terms of Service

Due to the exclusive nature of private villas, chartered superyachts, and limited high-alpine permits, reservations require firm advance commitments:

Accepted payment pathways: Tier-1 SWIFT / Bank Wire into our segregated Client Trust Account, or encrypted credit card processing via PCI-DSS Level 1 tokenization.

Ultra-luxury travel occasionally encounters environmental or geopolitical realities requiring immediate tactical adjustments:

• Weather & Marine Protocols: In the event of adverse sea conditions affecting private yacht charters or high-altitude mountain weather impeding helicopter transfers, our Senior Travel Designer team will deploy pre-contracted VIP ground or alternate luxury retreat substitutes.
• Unforeseen Government Actions: Airspace closures, sovereign dignitary requisitions, or border amendments constitute Force Majeure events.
• Substitute Luxury Guarantee: If a scheduled property or charter becomes unavailable, Wanderly guarantees substitute accommodations of equal or superior standard (Relais & Châteaux, Aman, or equivalent luxury tier).

Proof of policy coverage must be submitted to the Concierge Desk no later than 14 days prior to departure. Wanderly disclaims financial liability for medical evacuations where adequate traveler insurance was waived.

Cancellations must be communicated in writing to concierge@wanderly.com:

• More than 60 Days Prior: Initial 20% deposit retained; any excess prepayments returned, less non-recoverable supplier disbursements.
• 59 to 30 Days Prior: 50% of total journey price retained.
• Less than 30 Days Prior: 100% of total journey price retained due to firm unrecoverable charter and estate lock-ins.

Rescheduling requests are accommodated wherever feasible, subject to property rebooking fees and seasonal rate differentials.

These Booking Conditions are governed by the laws of England and Wales (or the chosen operational jurisdiction stipulated in your signed Master Booking Agreement).

Prior to commencing formal litigation or arbitration, parties agree to submit any unresolved grievance to confidential executive mediation conducted under the rules of the Chartered Institute of Arbitrators (CIArb) in London, UK.